frequently asked questions

Below are the answers to the most frequently asked questions. Of course, if there is no answer to your question here, please don’t hesitate to contact us.

PRODUCT RELATED - options below
Confused by weight limits?

The weight limits are set by EU (15kgs) and US (18kgs). They are set low as they are based on seats that attach to the handlebars where it is clearly dangerous to have too much weight. Our seat doesn’t attach in this way which is why it is unique. It actually improves the balance of the bike as the patented bar puts all the baby weight in the centre of the bike. Weight is never the factor that stops a child using the seat, it is height. This normally occurs at aged 4.

Will my child fit in the seat?
The seat is suited for children aged 9 months to 4 years. I have known kids from 6 months to 6 years to use! Weight is never an issue. Height is. They will get to a stage where their legs are interfering with the handlebars. This is normally around aged 4.
Will it fit my bike?

Yes it will fit your bike.

It will fit in the standard way if your top tube is under 45mm wide.

If it is over 45mm wide you may need our stem adaptor to fit:

https://weeride.co.uk/shop/weeride-universal-stem-adaptor/

You make the measurement by the headset (at front of step through where I have out the red line)::

We also have fitting videos here….

How easy is it to install?

You should be able to install it yourself in about 20 minutes . Check out the 2 minute video on our videos page to give yourself a better idea.

How to fit a WeeRide bike seat.

Check out our User Guides and Instruction Manuals on our Downloads page or one of our many videos.

What is the difference between the standard and deluxe versions of the seat?

The Deluxe has a thicker padding on the seat and podium and we tend to recommend for under 18 months. Over 18 months they do not need the extra padding as they have built up their own!

Why is WeeRide the best bike seat?

We believe the WeeRide seats are the best on the market because in simple terms they are the Safest and most Fun

What is the difference between the Co Pilot and the Pro Pilot?

The Co is steel and the Pro is aluminium. The Pro will be lighter and not rust and so will last longer…but costs more πŸ™‚

Why is the "Sync Link" pivot on your tag so important?

The pivot controls the movement of the tag behind your bike so is the most important part. Our patented hitch gives a consistent movement, unlike other manufacturers.

WeeRide Seat Comparison Table

SEAT COMPARISON TABLE

PRODUCT NAME WEERIDEΒ  SAFE FRONT CLASSIC WEERIDE SAFE FRONT DELUXE WEERIDE SAFE FRONT PLATINUM 98077 AMAZON ONLY
PRODUCT CODE 98072E 98102E 98300 98077
RRP Β£ 109 129 149 109
INFO EU cleared SAFE FRONT PLUS SAFE FRONT DELUXE PLUS
foot straps 10 deluxe pedestal cushion 16 wipe cushion 25
NEW deluxe straps / buckle 10 Β deluxe seat cushion 20 extra thumbscrew 10
bar strap 6 extra bolts 5
stem adaptor 13
CUSHION Red Blue Black Grey
SHELL Grey Shell Blue Shell / Black Shell Silver shell Grey shell
Competitor Bike Seat Comparison Table
Name WeeRide Safe Front WeeRide Safe Front Deluxe Kids Ride Shotgun URider Thule Yepp Hamax Kiss Polisport Guppy
WeeRide Safe Front baby bike seat mounted on bike Beige Safe Front Deluxe baby bike seat mounted on bike
Meets EU Safety Standards βœ” βœ” X X βœ” βœ” βœ”
Meets US Safety Standards βœ” βœ” X X βœ” βœ” βœ”
Meets AUS Safety Standards βœ” βœ” X X βœ” βœ” βœ”
5 Point Safety Straps βœ” βœ” X X βœ” X βœ”
Enclosed Footcups βœ” βœ” X X X X X
Foot Straps βœ” βœ” βœ” βœ” βœ” βœ” βœ”
Back Support βœ” βœ” X X βœ” βœ” βœ”
Side Support βœ” βœ” X X βœ” βœ” βœ”
Interact With Baby βœ” βœ” βœ” βœ” βœ” X βœ”
Improves Bike Balance βœ” βœ” βœ” βœ” βœ” X βœ”
Fits 99% Of Bikes* βœ” βœ” βœ” X X X X
Deluxe Cushion X βœ” X X X X X
Warranty 2 YEARS 2 YEARS 1 YEAR 1 YEAR 2 YEARS 1 YEAR 2 YEARS
Age Range 1-4 YEARS 1-4 YEARS 3-6 YEARS 1-4 YEARS 1-4 YEARS 1-5 YEARS 1-4 YEARS
Can Be Used From 6/9 Months βœ” βœ” X X βœ” X βœ”
Made In PORTUGAL PORTUGAL CHINA CHINA CHINA NORWAY PORTUGAL
I have a question on measurements.

Please go onto our PHOTO GALLERY and into the folder called SPARES / MEASUREMENTS.

I have seen other frontseats coming onto the market, why should I buy a WeeRide?

It is the original and best. It meets EU standards unlike most of the others. The WeeRide fits to nearly all bikes, men’s and women’s and importantly does not affect the steering due to the way it connects, or the balance as it is centre and not front mounted. It is also built to the highest spec with your child’s comfort in mind.

Try before you buy in the UK
SERVICE RELATED - options below
What is the best way to get a quick response?

Please email customerservice@weeride.com and we will come back to you asap. Normally within 24hrs. And normally if the morning….a lot quicker 😊. It is quicker than calling the office as more direct.

I just want to chat to someone.

Then feel free to callΒ 01753 255 404 and we will do our best to get back to you as soon as possible. We are very busy after cut off and so morning / early afternoon calls are more likely to be responded to quickly. But the QUICKEST response will always be via email to Mat@WeeRideUK.co.uk

How quickly can you deliver?

Standard is within 48hrs, but there is an option to pay an additional Β£5 to change this to 24hrs. Please remember that this service for orders place Monday – Thursday before 11am as the expedited delivery is not available at weekends.

Where is my order?

We ship our orders at 11am. If you ordered before this time we will ship that day and it will be with you within 48hrs in 99% of cases. If you haven’t received in 48hrs please email customerservice@weeride.com

We do not deliver or ship at weekends.

Please note any failed delivery claim must be reported to us within 2 weeks for us to deal with couriers.

Price Guarantee

If you see the identical product somewhere else, and they have stock, please emailΒ  customerservice@weeride.com and we will match it.

Where can I buy your seats

We are available in major retail stores and also major online stores – check for your country who is your local supplier. And if not simple, you can always buy directly from the local WeeRide website.

UK examples – Halfords, Evans

Australian Examples 99 Bikes, Anaconda

I would like to pickup my items.

I am sorry collections are no longer possible.

What are the Safety Standards for seats?

In the EU is EN14344. Australia uses a very similar standard. And in the US they use they AS standard which isn’t as strict. There are more and more seats coming into the market that do not meet the Safety Standards as retailer’s standards slip.

Does a seat without EN14344 mean it is unsafe? No. It just means you are trusting the company and not a recognised safety panel to check the safety of a seat. As we are talking about a baby product, WeeRide believe it is better to invest the money to ensure we meet all the safety requirements.

Why are Safety Standards so important?

They give you peace of mind. You know that a strict regulatory framework has checked all safety aspects of the seat to ensure quality of design and components.

It is the easiest way for a consumer to take the safety aspect of a baby seat out of the decision process so they can focus just on design and fun. Let the experts decide whether the seat is safe.

We feel it should be the first question you ask, and if they do not answer YES without any caveats, then we would walk away.

Weeride Returns Policy

We receive very few returns at WeeRide and will always look to help you through the process.

Initially please contact Mat@WeeRide.com to see if there is anything we can do to resolve your issue. If it is a fitting issue, we can resolve 90% of the time.

If this is not possible, we will then need your original purchase receipt sent to us showing you bought directly from our website.

All return requests must be made and completed (product returned) within a 30 day window from purchase.

Returns must be made in their original packaging, with all parts included and without any damage.

Once we have received your return we will check all parts are included, that there is no damage and then we will refund your original payment less any shipping charges made.

Guarantee

Our seats carry a 2 year warranty and all other products 1 year.

 

I want to be a reseller/retailer.

Great, please email us your information to Mat@WeeRide.com

 

I need help with my fitting

Email Mat@WeeRide.com with your question and a picture from the side of your bike.

The bar slips up when I tighten the bolts

There are two ways to resolve this. Create an angle in the bar. Or attach a small piece of self amalgamating tape to the weld to give the bar grip.

International support

For support outside of the UK please contact the following for local support:

CANADA http://www.stoneridgecycle.bike/
USA https://www.kazambikes.com/pages/kazam-weeride
POLAND http://myweeride.pl/
ROMANIA / HUNGARY / BULGARIA https://www.cervitonline.ro/
AUSTRALIA https://weeride.com.au/

PORTUGAL https://lenubu.com/

CHILE https://www.comercialciclo.cl/

ARGENTINA http://latlogistic.com/

 

 

Any regions not covered or potential new distributors contact mat@weeride.com.